How to Update Your Taxpayer Bank Details on the NamRA Portal

Learn how to update taxpayer bank details on the NamRA ITAS portal, including bank account modification requirements, original identification documents, bank confirmation letters, and the application for changing banking details.

Keeping your taxpayer bank details up to date with the Namibia Revenue Agency (NamRA) is important when you expect a tax refund or need NamRA to use a different bank account for tax-related payments.

NamRA uses the Integrated Tax Administration System (ITAS) to provide taxpayers with online tax services, including access to account information, returns, and certain taxpayer record updates. However, changing bank details is subject to additional verification requirements and should not be confused with ordinary contact-detail changes.

As of the latest NamRA guidance reflected in the available official notices, taxpayers requesting a bank account modification must provide identification and banking documentation. NamRA has also introduced measures intended to strengthen verification of requests to change banking information.

For broader information about NamRA taxpayer registration and related tax services, see this NamRA registration in Namibia guide.

Can You Change Bank Details Online on ITAS?

The ITAS portal provides several online services. For example, taxpayers can use the system to modify certain contact details, submit returns, and obtain an account statement.

You can access the official ITAS for Namibia portal to log in and manage the online services available to your taxpayer account.

However, updating your bank account details is different from changing ordinary taxpayer information. NamRA’s current requirements indicate that taxpayers requesting changes to banking information must undergo verification and present the required documents.

This means that logging into the ITAS portal alone does not necessarily complete a bank details update.

If you are still setting up your tax profile, you may also need to understand the process for registering as an individual taxpayer in Namibia or registering a business for income tax, depending on your taxpayer type.

What Documents Are Required to Change Bank Details?

NamRA’s published notice on bank account modification requests specifies documentation that taxpayers must present when requesting changes.

The requirements include:

• Original identification documents
• A valid bank confirmation letter
• Banking information that allows NamRA to verify the account
• The applicable application or supporting documentation requested by NamRA

NamRA’s official notice, Immediate Measures for Bank Account Modification Requests, states that taxpayers must present original identification documents and bank confirmation letters when requesting banking changes. It also states that certified copies and third-party bank confirmation arrangements are not accepted under the measures described in the notice.

Because requirements can change, taxpayers should verify the latest requirements with NamRA before visiting an office.

Original Identification Documents

One of the important requirements for changing bank details is identification.

Taxpayers should take their original identification documents when requesting a bank account modification. This requirement is designed to allow NamRA to verify the identity of the person making the request.

Do not assume that a photocopy or certified copy will be sufficient. NamRA’s published notice specifically addresses the use of original identification documents for bank account modification requests.

The identification document should also correspond with the taxpayer information held by NamRA.

Bank Confirmation Letter

A bank confirmation letter is used to verify the banking information being provided to NamRA.

The banking document should clearly identify the relevant account information so that NamRA can establish that the banking details being submitted correspond to the taxpayer or the circumstances permitted by NamRA.

Before visiting a NamRA office, check that your bank document contains the information required for verification and complies with any current validity requirements.

A bank statement may not automatically be equivalent to a bank confirmation letter for every request, so taxpayers should confirm which form of banking evidence NamRA will accept.

Application for Changing Bank Details

NamRA provides an official form specifically for taxpayers who need to change their banking information.

The Application for Changing of Bank Details includes a taxpayer details section, including the taxpayer’s registered name, followed by information relating to the banking details being changed.

Using the correct form can help ensure that the request contains the information NamRA needs to process the modification.

When completing the form, make sure the information is accurate and consistent with your taxpayer records and supporting banking documentation.

Steps to Update Your Bank Details

Although the exact procedure can depend on the taxpayer’s circumstances, the process can generally be approached as follows.

1. Confirm Your Taxpayer Information

Before submitting a request, check your taxpayer information, including your name and taxpayer identification details.

Your registered name and other identifying information should be consistent across your NamRA records, identification document, application and banking documentation.

2. Obtain the Required Bank Documentation

Contact your bank and obtain the appropriate bank confirmation letter or other banking document required for the request.

Check the information carefully before submitting it. Incorrect account numbers, names or other banking information can create delays or prevent successful verification.

3. Complete the Application

Complete the official application for changing bank details.

Provide the requested taxpayer and banking information accurately. Avoid leaving important sections incomplete unless they genuinely do not apply to your circumstances.

4. Prepare Your Original Identification

Take your original identification document with you.

NamRA’s published requirements distinguish original identification documents from certified copies for bank account modification requests.

5. Submit the Request to NamRA

Where an in-person verification is required, visit the appropriate NamRA office with the completed documentation.

Taxpayers should not assume that an online ITAS submission by itself has changed their banking information. The verification process for bank modifications is separate from many ordinary online taxpayer-record functions.

6. Verify the Updated Information

After the request has been processed, verify that your taxpayer records reflect the correct banking information.

Keep copies of your submitted documentation and any confirmation received from NamRA for your records.

If you are expecting a refund, understanding how to claim a tax refund from NamRA can help you understand the broader refund process.

What About Third-Party Bank Accounts?

Third-party banking details require particular attention.

According to NamRA’s January 2026 guidance, individuals using third-party banking details must visit a NamRA office to modify their banking information.

A third-party account is an account that does not belong directly to the taxpayer whose tax records are being updated. Because bank-account changes can affect where tax refunds or other payments are directed, additional verification may apply.

Taxpayers should therefore not assume that an account belonging to another person can be added through the ordinary online process.

For related tax matters involving representatives or authorised persons, you may also need to understand how to assign a special power of attorney for Namibian tax matters.

ITAS Login and E-Service Access

The ITAS platform also provides an electronic service area for registered users.

Taxpayers can access the ITAS e-Service portal using their login credentials. The portal provides options for taxpayers and representatives to access available electronic services.

The wider ITAS web portal is useful for managing tax-related activities online, but the availability of a particular service does not mean that every taxpayer record change can be completed entirely online.

For taxpayers who are new to ITAS, NamRA also publishes an ITAS Portal User Manual, which explains how to register as e-service users and use various functions of the system.

Bank Details vs Contact Details on ITAS

It is important to distinguish between a bank account modification and other taxpayer-record changes.

The ITAS system allows taxpayers to modify details, including certain contact information. However, bank account information is subject to specific verification procedures.

For example, changing a telephone number or email address is fundamentally different from changing the account into which a tax refund could be paid.

This distinction explains why a taxpayer may be able to update some information through ITAS while still needing to provide supporting documentation or attend a NamRA office for a bank details update.

Businesses dealing with other NamRA obligations may also need information about VAT registration in Namibia, PAYE, withholding taxes, or other tax registrations.

Why NamRA Verifies Bank Account Changes

Bank account changes involve sensitive taxpayer and payment information. Verification helps establish that a request genuinely comes from the taxpayer or an appropriately authorised person.

The documentation requirements therefore serve a different purpose from ordinary account-management functions.

A taxpayer should ensure that:

• The identification document belongs to the person making the request.
• The taxpayer information is accurate.
• The bank information is correct.
• The bank confirmation document is acceptable under current NamRA requirements.
• Any required application form is completed correctly.
• Third-party banking arrangements are disclosed where applicable.

What If Your Bank Details Are Incorrect?

If the bank details recorded with NamRA are incorrect, do not wait until a refund or other payment is due before trying to correct them.

Start by confirming the information currently associated with your taxpayer account and then follow NamRA’s current procedure for bank account modification.

If you are uncertain whether the issue concerns your account number, account holder name, bank branch or another taxpayer record, obtain clarification from NamRA before submitting a new request.

You can also review guidance on how to link your bank account to your NamRA tax profile if your issue concerns adding or connecting an account rather than correcting existing banking information.

Does ITAS Show Your Account Statement?

Yes. The ITAS platform provides taxpayers with access to an account statement among its available services.

An account statement can help taxpayers review information associated with their tax account, although it should not be treated as a substitute for confirmation that a banking-change request has been successfully processed.

The safest approach is to verify the specific status of your bank-account modification with NamRA after submitting the required documentation.

Other NamRA Tax Registrations

Updating your bank information is only one part of maintaining accurate taxpayer records. Depending on your circumstances, you may also have obligations involving income tax, VAT, PAYE, withholding taxes, or other registrations.

For example, taxpayers can review guidance on registering a trust for tax purposes with NamRA where the taxpayer is a trust.

Businesses making payments subject to withholding tax can also review information about withholding tax on royalties in Namibia and non-resident withholding tax on services.

Non-resident shareholders may have separate obligations, including those covered in this guide to non-resident shareholders tax (NRST) registration.

Businesses that need evidence of their tax compliance can also review how to apply for a NamRA certificate of good standing.

Business Registration and NamRA Compliance

For a company or other business entity, keeping banking information current with NamRA is part of broader corporate and tax administration.

Those establishing a new business can review guidance on registering a business in Namibia, while specific entity types may require different procedures.

For example, information is available on close corporation registration in Namibia and private limited company registration in Namibia.

Non-profit organisations can review NGO registration in Namibia, while organisations considering a Section 21 structure can review Section 21 company registration.

Frequently Asked Questions

1. Can I change my NamRA bank details completely online?

Not necessarily. Although ITAS provides online taxpayer services, NamRA’s published requirements for bank account modifications include identity and banking verification. Taxpayers should follow the current NamRA procedure and attend an office where in-person verification is required.

2. Does NamRA accept a certified copy of my ID for changing bank details?

NamRA’s published notice states that taxpayers must present original identification documents for bank account modification requests and that certified copies are no longer accepted for this purpose.

3. What is needed to update bank details with NamRA?

The requirements include appropriate identification and banking documentation, including a bank confirmation letter, together with the applicable application for changing bank details. Additional requirements may apply depending on the taxpayer’s circumstances, particularly where third-party banking details are involved.